Member FAQs

Helpful answers to common questions.

Premise Health is a provider of digital and in-person health for the world’s leading organizations. We are one of the nation’s leading providers of onsite and nearsite wellness centers. With nearly 11 million eligible members, Premise Health has cared for thousands of people, serving some of the nation’s top companies at more than 800 locations, and has more than 6,000 world-class team members.

Premise Health will help keep you at your best – at work, at home, and everywhere you go. We shift the focus from treatment to prevention, empowering you to make health and wellness a priority.

Our goal is to provide healthcare that departs from the status quo. We are far more than just another clinic or doctor’s office. The cornerstone of the Premise Health experience is simple: it’s all about you.

Compared to traditional community medical practices, our providers spend more time building an understanding of your health. It’s a truly different experience. It’s less rushed. It’s more convenient. And it starts with having the right people to take care of you. People who will listen. People who will build a real, trusting relationship with you – leading to better care. Our average wait time is just five minutes and our Net Promoter Score – which measures how likely our members are to recommend us – is 92.

Receiving care at Premise Health is completely voluntary. The choice is yours. You can continue to receive care from your regular provider if you prefer, but Premise Health is a convenience provided to you by your employer. If you choose to receive primary care services at Premise Health but need a referral to a specialist, the staff will help connect you to an appropriate in-network specialist for your specific need.

After you have been treated at Premise Health, you may request any records be sent to another medical provider.  If your community provider uses Epic for their electronic health records (EHR), your information will be available via the My Premise Health platform and vice versa.

Your Premise Health location may be staffed by a variety of healthcare professionals depending on your organization’s specific needs. This may include a physician, physician assistant, nurse practitioner, pharmacist, wellness nurse, physical therapist, and other medical support personnel. Premise Health maintains the same education and licensure requirements as any other medical facility, and you can be confident that your providers have been fully screened and selected for their leading-edge knowledge and skills.

The cost structure for all services provided by Premise Health are dependent upon your organization’s benefits plan and your individual plan selections.

Access to Premise Health is available exclusively to members. For some organizations, this includes spouses and dependent children, ages two and up. Eligibility will vary by organization and may require being enrolled in your organization’s benefits plan.

We pride ourselves on our quality and efficiency, and that includes the way we schedule appointments. We offer a convenient, easy-to-use app – My Premise Health – or you may call your Premise Heath location and speak to one of our friendly team members for assistance. We can often offer same-day appointments with minimal wait times.

Policies can vary depending on location, so it’s best to check with your site.  Keep in mind that in most cases, same-day appointments are available.

My Premise Health is your member portal. It is a secure online and mobile tool that puts your health information in your hands. My Premise Health connects you with your healthcare experience by providing convenient access to book and manage appointments, message your providers, conduct virtual visits, view visit history, see test results, pay your bill, and more.

  • Conduct virtual visits
  • View your health record
  • Book and manage appointments
  • Send messages to your providers and care team
  • View your immunization history and health reminders
  • Review lab results
  • Request medication refills
  • Complete forms

Please visit the My Premise Health page for more information and video guides.

Premise Health partners with Epic, the nation’s leading ambulatory electronic medical record provider, to maintain a digital version of what we used to know as paper charts. EHRs are real-time, patient-centered records that make information available instantly and securely to authorized users. The system also allows any provider who uses Epic to access your file and helps them make decisions about your care.

Your personal health information is confidential, and your data will be kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. Premise Health cannot share any personal health information without your permission unless it pertains to a work-related, occupational health injury. Rest assured, your personal health information will not be shared with your employer. Additionally, Premise Health will operate through a private network and software systems that cannot be accessed by other members or company staff. Notice of privacy practices is available for review within your local Premise Health.