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#PremiseCares: Providers help members navigate COVID-19 symptoms with virtual-first approach

For members with confirmed or suspected cases of COVID-19, our provider teams are there to offer support and help them navigate through the quarantine or self-isolation experience. Providers at one of our employee health centers in Texas began seeing a patient early in this crisis who showed possible symptoms of COVID-19. The patient was young, had not presented with a fever, and was unable to be tested so the team monitored her through telephonic visits for 14 days. The patient did not have a personal healthcare provider, so the Premise team was her only resource during this time. After continuing to experience shortness of breath, our providers were able to assist her in finding a nearby COVID-19 testing center. The patient now fully recovered, and our team is continuing to help her in the return to work process.

#PremiseCares: Providers help members navigate COVID-19 symptoms with virtual-first approach | Premise Health
Pictured: Cindy Joffrion MSN, APRN, FNP-BC, Deb Yates-Biggs RN, James Luckett DNP, APRN, FNP-BC, Anu Shrestha BSN, RN, COHN

Thank you to our providers who not only helped the patient navigate through her illness but also managed her symptoms, assisted her with self-care knowledge, and provided emotional support throughout her quarantine. We are thankful to have you on our team! 


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