Why the Employee Healthcare Experience Is the New Standard for Care Quality
Employers have long relied on traditional metrics to measure healthcare quality. Whether it’s Healthcare Effectiveness Data and Information Set (HEDIS) scores, hospital readmission rates, or cost benchmarks, these measure clinical performance and are important markers for care. While these metrics show effectiveness of care delivery, they don’t capture how care delivery feels. And in today’s landscape, the employee healthcare experience is emerging as a leading indicator of quality. That’s because an employee’s experience with their […]