The Future of Member Engagement

The Future of Member Engagement: Digital Health Tools That Deliver Results 

In an age where there’s an app for everything, healthcare is no different. Digital health tools can transform how members and providers approach healthcare, from easy-to-access virtual care, personalized reminders, and online health resources, these technologies create opportunities to extend healthcare beyond the traditional clinic setting. 

For members, digital tools make care more accessible and convenient by providing data, resources, and support when they need it. For providers, they enable better communication and empower them to provide more personalized care. Together, these tools help improve engagement, experiences, and efficiency. 

Let’s explore three tools that can deliver real results, not only for members and providers, but for employers as well. 

24/7 Virtual Care Access 

There are many hurdles members face when trying to get the care they need. Whether it’s finding transportation, taking time away from work, language barriers, managing costs, or dealing with long wait times, there is no shortage of reasons someone may decide to put off taking care of themselves. 24/7 virtual care helps remove some of these barriers by giving members access to care anytime, anywhere. This means no need to find transportation, less time away from work, matching with a provider who speaks their language, low costs, and often same or next-day appointments.   

Imagine this: an employee wakes up with a sore throat, but their health center is either closed or doesn’t have an available appointment on short notice. With 24/7 virtual care access, the employee can quickly connect with a virtual care provider without leaving their bed and get a treatment plan before the sun comes up.  

When accessing care feels that easy and convenient, members are more likely to stay on top of their health and address small health concerns before they turn serious (and costly for employers). They often will share their positive experience with coworkers, helping more employees engage with the virtual care benefit.  

For employers, that means happier, healthier employees who are more productive, missing less work, and ultimately costing less.

Tech-Forward Portal 

Managing health, communicating with providers, and connecting records across different hospital systems can be a hassle. A tech-forward portal brings everything together in one place, making it easier for members to manage their health and stay connected.  

Picture yourself as a member seeing a new primary care provider for the first time. Instead of having to remember every medication, test, treatment, or detail of your health history, your new care team can access the information they need in one place because it’s connected across health systems. They can quickly understand your history, current medications, and what steps have already been taken, so you spend less time explaining your past and more time focusing on what’s next.  

Members can schedule appointments in real time without having to pick up the phone and can often join a waitlist for an earlier time if they need it. Everything they need to understand and manage their health is available in the palm of their hand, including access to lab results, medication refill requests, wearable device connectivity, and a secure platform to message their care team. A tech-forward member portal can also benefit providers by helping coordinate care and streamlining administrative tasks, so they have more time to spend with members. 

All these aspects make members feel like their care experience reflects their individual needs, helping them view the portal as a valuable part of their health journey rather than simply another benefit available to them. And when members feel comfortable using the portal, they’re more likely to adhere to any medications, stay up to date on recommended screenings, and reschedule appointments when they need to, helping employers see more ROI on their health benefit investments.

AI Powered Experiences Within the Portal 

Healthcare data can be complex, overwhelming, and difficult to understand. AI has the potential to help connect the dots between care results and next steps by making information easier to understand. 

For example, a member might receive information from a recent care visit that requires medical expertise to interpret. AI can help translate that information into clear, easy-to-understand language, giving members a better understanding of their health information and greater confidence when making decisions about their care, instead of ignoring it because they don’t understand. AI can even help providers manage routine tasks, such as summarizing and organizing care notes, so key information is easier to find when it’s time for them to meet with a member. This creates more efficient visits, so there’s less time spent recapping health history and more time spent addressing the member’s current concerns. 

By organizing information and simplifying interactions, AI can create a more connected healthcare experience and make sure members are getting the most from the benefits their employer is investing in.

Digital Tools at Premise Health 

Premise Health can deliver all the above and more through the Digital Wellness Center and My Premise Health app. 

The Digital Wellness Center provides comprehensive virtual healthcare to members and their families, regardless of location. With access to a broad range of dedicated providers and services, members can receive personalized care that fits their schedule and needs. From checkups in the comfort of their home, even in the middle of the night, to one-on-one counseling for mental and emotional wellbeing, members have access to care that fits seamlessly into their everyday lives. 

The Digital Wellness Center is accessed through the My Premise Health app, our tech-forward member portal powered by Epic, the country’s leading electronic health record. Whether at home or on the go, members can manage many of their healthcare needs in one central place. Scheduling appointments, refilling medications, viewing health records, completing forms, and connecting with a dedicated provider have never been easier. 

By bringing digital health tools and personalized experiences together, Premise can create more opportunities for members to actively engage in their health.  

Ready to discover how Premise can support a healthier workplace? Learn more about the Digital Wellness Center and My Premise Health, or contact us to get started.