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Access to Care

Now exceptional care is everywhere you are.

It’s time to swap complexity for convenience.

Healthcare only works if people actually use it. That’s why we’ve pioneered our unique access model. By bringing care closer with our onsite, nearsite, and 24/7 virtual offerings, we’re removing the hassles and headaches. With innovative technology, we’re streamlining processes and proactively helping members stay on top of their health. And using predictive analytics, we’ll always stay one step ahead.

Overachieving on member satisfaction.

To deliver the best care, we measure how we’re doing through member satisfaction. The rating for customer loyalty called Net Promoter Score (NPS) is based on the likelihood of being recommended. While the closest healthcare leaders earn ratings in the 30s, Premise Health scores an NPS of 87.

Premise Health plays an important role in making Tufts Health Plan a great place to work.

Kristine Martel, VP of Human Resources, Tufts Health Plan

Care that grows smarter over time.

Strategic member health management is key to keeping your workforce performing at its very best. With tailored algorithms and outcomes data that feeds back into the loop, we identify health trends, high-risk members, and possible workplace stressors. Then we use our findings to take action, plan intervention, and conduct outreach.

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