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About Premise

Healthcare for the world's greatest organizations.

Answering the call for a new standard in healthcare.

We’re Premise Health, the world’s leading healthcare access provider. For the past 50 years, forward-thinking organizations around the globe have relied on us to deliver the industry’s widest range of customizable services, and the highest quality of care available through a direct healthcare access provider. Delivering phenomenal access with onsite, nearsite, and 24/7 virtual care, we’ve pioneered the most effortless healthcare experience to date.

The highest rankings and ratings in our industry and beyond.

To date, we have built and managed over 600 health centers, making us the nation’s largest direct access care network. With one of the highest member satisfaction scores in the healthcare industry and the highest ratings for service and care, we are reshaping the healthcare experience – one organization at a time.

Ranked in the Top 5% by HEDIS

Healthcare Effectiveness Data and Information Set (HEDIS) is a tool used by more than 90% of U.S. health plans to measure performance on the most important aspects of care and service. We proudly rank in the 95th percentile of all healthcare providers nationwide.

HITRUST Certified

The Health Information Trust Alliance holds healthcare regulations and requirements for information security. Premise Health is the only direct healthcare access provider to achieve the HITRUST CSF Certified status for safely securing our members' sensitive healthcare data.

An NPS of 88

A Net Promoter Score (NPS) is a customer loyalty score that indicates how likely a member is to recommend us to friends and family. While the closest competitors earn scores in the 30s, Premise Health has received an impressive NPS of 88.

AAAHC Network Accredited at Qualified Sites

The Accreditation Association for Ambulatory Health Care (AAAHC) sets standards that focus on high-quality care and patient safety.

Effortless is powerful.

Our vision is what differentiates us. It impacts how we build our world-class team and how we source the best-of-breed technology to build our cutting-edge member portal. Now, same-day appointments are the rule, not the exception. Affordable care no longer compromises quality. Wait times are reduced to an average of two minutes. Primary care, dental, physical therapy, and more are all under one roof. And best of all, seeing a doctor is now possible 24/7, regardless of how far away members are from home. This is care the Premise Health way.

Our partnership with Premise allowed us to offer high-quality care, leading to cost savings for the company and better health for our associates.

Lisa Buddenhagen
Director of Benefits and Compensation
Coushatta Casino

What Premise Health stands for.

Our mission is to help people get, stay, and be well. We do this with a member and client experience that breaks the status quo. Since every organization is different, we work in close collaboration with clients to achieve what success looks like for them. We work hard to build a culture within Premise Health that enables us to deliver on this mission every day. It’s built on the following core values.

Respect

We are gracious, we listen, and we always assume positive intent.

Accountability

We keep our commitments and align our actions with others to respond to the needs of our team members, members, clients, and Premise Health.

Engagement

We engage with our team members, members, and clients to ensure we exceed their expectations every day.

Ethics

We are honest and ethical in our actions, and always seek results that are in the best interests of our team members, members, and clients.

Courage

We have the courage to be open and direct when executing our mission.

Quality

Quality is central to all that we do. Team member actions, member care, and client support are anchored by an unwavering commitment to quality.

Innovation

We constantly seek innovative ways to meet team member, member, and client needs.

Meet our leadership team.

Together, we bring decades of healthcare experience to forge the new way forward. Above our cutting-edge technology and our breadth of health services, we pride ourselves on the people who lead the way and bring our Premise Health vision to life.

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