Healthcare Data Exchange: What It Means for Members

Stories about hard-to-use healthcare are all too common. Unfortunately, these poor experiences can make people skip getting the care they need, putting them at risk for worse health down the road.

Organizations can take steps to improve healthcare experiences for their members, putting them on the road to better health, instead of worse. There are many ways to create better healthcare for your members. Let’s look at an important option that, while in the background, can make a noticeable difference – healthcare data exchange.

Healthcare data exchange is a process that safely shares your members’ records and health information between their care team, community specialists, and other providers they may see during their healthcare journey. At every step, all patient information is protected to ensure privacy. This approach to data makes it seamless, empowering your members’ care teams to provide high-quality, holistic care and better experiences.

Primary care teams can only provide exceptional care when they have a complete picture of a member’s health. Seamless data exchange between the care team and community specialists allows providers to identify and fill gaps in care, such as unfilled prescriptions or missed treatments. Care teams can then be proactive in identifying why these gaps exist and work together with the member to solve the issues. A data approach designed with teamwork in mind enables the best care for your population.

Sometimes a member’s care team needs to include a specialist in the community. Easy records sharing between their primary care team and the specialist helps the experience feel smooth and wrinkle-free. It means they can sit down in the specialist’s exam room and not have to start from scratch describing their full healthcare journey. The specialist will already be equipped with the latest notes, diagnoses, and information, making the visit feel like part of a single journey, not a disjointed headache. Seamless experiences when seeing a community provider reduce the risk of the member missing care because it was too stressful or complicated.

An integrated data approach means many different types of care can be provided in a single office. Everything from behavioral health, pharmacy, physical therapy, and more can be delivered, along with primary care, to provide relevant, necessary care in the same place. This further reduces gaps in care and means more face time with primary care teams, building trusted relationships and driving better health. It gives members a one-stop-shop for all their care – when they need help, they know where to go.

Premise Health’s data approach was built with these three traits in mind. Our investment into our instance of Epic’s electronic health record allows Premise clinical team members to work as a single unit, offering over 30 types of care in the primary care space. Our teams also share millions of records a year with community specialists to give members a smooth experience when they leave the Premise ecosystem. We’ve seen first-hand how an integrated, seamless approach to healthcare data directly leads to improved health for our members.

Learn more about our data approach and how it can help your population achieve improved health and wellness.