In the community, patients spend more time in the waiting room and less time with their provider. With Premise, healthcare is easy – short wait times, valuable face time with a provider, and affordable care. We look at two different Net Promoter Scores (NPS) when gauging how we stack up against the competition in our industry - B2B (business to business) and B2C (business to consumer). The national B2B average is around 30, and our current number is outperforming the national average. Our member, or B2C, NPS is a 94, with the national average at 36, which speaks to our teams delivering care to our members.

In a time where physicians are in short supply, our members receive care from the best of the best. We make sure our providers have ample time to spend with each member, giving them time to establish a relationship and answer any and all questions. Healthcare Effectiveness Data and Information Set (HEDIS) is a tool used by more than 90 percent of U.S. health plans to measure performance on the most important aspects of care and service. We proudly rank in the 95th percentile of all healthcare providers nationwide.

Premise clients are changing the status quo of healthcare delivery and are reaping the benefits. Based on approximately 85,000 eligible lives, our clients saved an average of $186 risk-adjusted PMPM compared to their employees seeking care in the community. We’ve also found a 50 percent reduction in inpatient admissions, 35 percent reduction in specialist visits, and a 11 percent reduction in outpatient services, meaning our clients are saving money as their employees are improving their health.

The sky is the limit for which products you decide to offer. Almost 100 percent of our clients offer more than one of our 30 products to solve for various conditions within their populations. Our products integrate seamlessly, providing everything members need to live healthier lives.

Through the breadth and depth of our products, we provide an integrated approach that eliminates barriers to access, meeting our members where they are so they can receive the care they need. If members need to seek care in the community, our integration ensures they receive the highest quality of care at the lowest cost.

We find value in providing a single partner approach. No third parties are needed to deliver any of our products, platforms, or providers. In our eyes, a well-aligned, single point of contact can deliver the greatest value for clients and members.

We refer to our approach to managing member and employer costs and improving clinical quality and member experience as member health management. This holistic approach maximizes the value of primary care and member engagement. We strive to ensure members receive care with high-value providers at high-value facilities, saving spend for both clients and members.

Make your center the best fit for your team members. Whether it’s an onsite center for employees or a nearsite center to give greater access to dependents, our architects and evidence-based design credentialed team members will work with you to create the perfect space.