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How We’re Different

We’re not just a healthcare provider - we’re a world-shaping idea.

Best execution in the business.

As the clear market leader in the direct healthcare industry, we pride ourselves on being the most independently validated company when it comes to our business model and culture. We understand how critically important our culture is in delivering the best care and experience for clients and members. Our commitment is evident through numerous third-party validated accolades.

Our business is built on relationships and those strong partnerships have made us a leader in the industry. When organizations aren’t satisfied with their direct healthcare vendor, they turn to us. We’ve transitioned more than 200 wellness centers from another underperforming provider, and we’re proud of our 97 percent client retention rate. Our average tenure is 15 years for our top 50 clients. When we build new centers, nine out of 10 of our implementations run at a 6.0 Six Sigma Level, and we’re the only direct healthcare company to have an evidence-based design accredited and certified architect.

Most awarded company in the industry.

Numbers that speak for themselves.

94

NET PROMOTER SCORE
A score based on member satisfaction.

95th

PERCENTILE HEDIS
Quality of care and service metrics.

29%

AVERAGE CLIENT SAVINGS
Claims-based PMPM

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